Politique de remboursement
Last updated: September 22, 2026
NEXTORA sells digital products only. Because digital goods are delivered instantly and can be accessed, copied, or used immediately after purchase, all sales are final and non-refundable, except in the situations listed below.
When we will issue a refund or replacement
- Failed or missing delivery. If you did not receive your download link, or the checkout confirmation email never arrived, contact us and we will resend it at no charge.
- Corrupted or defective file. If the file you downloaded is corrupted, incomplete, or does not match the product description, we will send you a working copy or issue a full refund.
- Accidental duplicate purchase. If you were charged twice for the same product by mistake, we will refund the duplicate charge.
When we cannot offer a refund
We cannot offer a refund simply because you changed your mind, purchased the wrong item by mistake without contacting us first, or no longer wish to use the product after successfully downloading it.
How to request a refund or support
Email us at alassanen988@gmail.com with your order number and a short description of the issue. We aim to respond within 2 business days.
Contact
NEXTORA — Petit-Mbao, 17000 Dakar, Senegal — alassanen988@gmail.com